At Furniture Repair, we are committed to providing high-quality furniture repair and restoration services. We understand that sometimes issues may arise, and we want to ensure a fair and transparent refund process. This Refund Policy outlines the terms and conditions for requesting refunds for our services.

By engaging our services, you agree to the terms of this Refund Policy. Please read this policy carefully before proceeding with any service.

1. Satisfaction Guarantee

Furniture Repair offers a satisfaction guarantee on all our services. If you're not completely satisfied with the quality, craftsmanship, or condition of the repair or restoration work, we will work with you to address your concerns and ensure your satisfaction.

This guarantee applies to both one-time services and ongoing restoration projects.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: If the repair or restoration work does not meet professional standards or fails to address the issues outlined in the agreed-upon service scope
• Service Not Performed: If we fail to perform the service as specified in the agreement
• Damage During Service: If your furniture is damaged during the repair or restoration process due to our negligence
• Misrepresentation: If our services were misrepresented to you prior to your agreement

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of any issues within:

• 7 days of receiving your restored furniture for quality issues or damage concerns
• 30 days of the scheduled service date for services not performed

We strongly recommend that you inspect your furniture thoroughly upon receipt to ensure timely reporting of any issues.

4. How to Request a Refund

5. Types of Refunds and Remedies

5.1 Full Refunds

Full refunds may be issued in the following situations:

• Services that were paid for but not performed
• Serious damage to furniture caused by our negligence that cannot be repaired
• Significant misrepresentation of our services

5.2 Partial Refunds

Partial refunds may be issued in the following situations:

• Services that were partially completed
• Quality issues that affect only a portion of the work performed
• Minor damage that diminishes the value but does not render the furniture unusable

5.3 Alternative Remedies

In many cases, we may offer alternative solutions to refunds, including:

• Rework or repair to address quality issues
• Discount on future services
• Store credit for the value of the service

Our goal is to ensure your satisfaction, and we will work with you to find the most appropriate solution for your specific situation.

6. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Deposits: Deposits for custom or specialized restoration work are non-refundable once materials have been ordered or work has commenced
• Consultation Fees: Fees for professional consultations or estimates are non-refundable
• Custom Materials: Costs for custom-ordered materials specific to your project
• Completed Work: Services that have been completed according to the agreed specifications and accepted by you

7. Refund Processing

7.1 Refund Method

Refunds will be processed using the original payment method when possible:

• Credit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• Cash payments will be refunded by check or bank transfer

7.2 Processing Time

Refunds are typically processed within 5-7 business days after approval. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

7.3 Refund Confirmation

You will receive a confirmation email once your refund has been processed, including the amount refunded and the expected timeframe for receiving the funds.

8. Exceptions and Special Circumstances

8.1 Pre-Existing Conditions

Refunds will not be issued for issues that existed prior to our service and were noted in our initial assessment. We will always document pre-existing conditions before beginning work.

8.2 Antique or Valuable Furniture

For antique or especially valuable furniture, we may require a signed acknowledgment of risks before beginning work. This acknowledgment will outline potential limitations and risks specific to the piece.

8.3 Force Majeure

We reserve the right to deny refunds for delays or quality issues resulting from circumstances beyond our control, including natural disasters, pandemics, supplier issues, or other force majeure events.

8.4 Customer-Caused Issues

Refunds will not be issued for damage or issues caused by improper handling, use, or care after the furniture has been returned to you.

9. Dispute Resolution

If you are not satisfied with our response to your refund request, we encourage you to contact our management team at [email protected] to discuss your concerns further.

We are committed to resolving disputes fairly and amicably. If we cannot reach a mutually satisfactory resolution, you may pursue the matter through consumer protection agencies or legal channels as appropriate.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will be revised to reflect the most recent update.

We encourage you to review this policy periodically to stay informed about our refund terms. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Furniture Repair
Powstańców 13A/44
58-096 Nowy Sącz
Poland

Email: [email protected]
Phone: +376101342148